In order to provide the most professional session and to optimize the level of care for
you, please understand that your appointment will start at your scheduled time. If you
need to cancel or reschedule, please notify us at least 24 hours in advance of your
appointment. If greater than 24 hours notice is given, client has the opportunity to
reschedule session without penalty.
If cancelling within 24 hours of the appointment time, the Client will be charged a
cancellation fee of $30. Cancellation fee applies to all sessions, including those in
prepaid packages.
A no-show is defined as any appointment with the Client not signing in within the first 15
minutes of the scheduled session. No-shows will forfeit the session with no refund
issued and with no rescheduling opportunity. If the missed session is pre-paid, the
Client will have forfeited the missed session with the option to purchase a replacement
session at $30 for a 25 minute session. There is flexibility for emergencies and is
provided at the practitioner’s discretion.
No refunds will be issued for services completed.
Refunds for unused sessions are subject to a cancellation fee, which will be a
percentage of the package cost. This is to cover administrative and planning
costs incurred by the consultant.
In the case of a medical or personal emergency that prevents you from
continuing with the service, please contact us as soon as possible. Refunds or
credits for future services will be considered on a case by case basis.
Promotional codes (“promo codes”) will expire on the date indicated in the
communication to the customer with the promo code; if no date is specified, the promo
code will expire (a) for promo codes contained in mail or email, 30 days after the date
the mail or email was sent and (b) for promo codes published in any form (including
online), 30 days after the date on which it was last displayed to consumers. To use the
promo code and apply it to a session, customer should follow the instructions in the
Offer. Unless otherwise indicated in offer, all promo codes are limited to one per person
and cannot be combined with any other offers.